Frequently asked questions

ROZA is currently in pre-launch. Ordering is not open yet. Join the waitlist to receive launch updates and first access when the first limited bundles become available.

You will receive launch updates, behind-the-scenes progress, and early access when the first ROZA drop opens.

Yes. ROZA is preparing a focused first collection with curated ritual sets. The first launch may be limited while formulas, packaging, and supplier processes are finalized.

The first ROZA ritual line is planned around rose water facial mist, body butter, body scrub, glow body oil, and hand care. Final products may be adjusted before launch.

ROZA uses Bulgarian rose care as its central inspiration. We only use certification claims such as “organic” if they are officially confirmed and documented.

ROZA is built around skincare, bodycare, and scent rituals. The focus is soft skin, delicate rose scent, and elevated daily care.

ROZA is being prepared for customers in Europe and selected international markets. Final shipping countries and delivery options will be confirmed before launch.

The current plan is to offer free shipping over €99. Final shipping details will be shown before ordering opens.

Return and withdrawal information will follow applicable EU consumer rules and will be clearly shown before checkout opens.

ROZA is designed as a premium ritual brand. The goal is to present Bulgarian rose in a modern, elegant, international way through refined products, packaging, and storytelling.

Bulgarian rose, especially Rosa Damascena, is deeply connected to Rose Valley heritage, scent, beauty rituals, and generations of rose craft.