Refund Policy

Cooling-Off Period

For most physical goods bought online by consumers in the EU or EEA, you may cancel the purchase within 14 days of receiving the goods without giving a reason, unless an exception under applicable law applies.

Refund Eligibility

To receive a standard return refund, items should be returned without undue delay and in a condition suitable for inspection. You may inspect goods as you would in a physical shop, but excessive use may reduce the refundable amount if the item has lost value through unnecessary handling.

Items That May Be Excluded

Certain products may be excluded from the cancellation right where permitted by law, including:

• Personalized or made-to-order items
• Sealed goods not suitable for return for health or hygiene reasons once unsealed
• Gift cards and digital content where supply has begun with your consent
• Any other category excluded by mandatory consumer law

Refund Timing

Approved refunds are sent to the original payment method within 14 days of receiving the returned goods or proof that they have been sent back, whichever comes first where legally required.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us at support@yourstore.com. In these cases, your statutory rights apply and we will work with you on an appropriate remedy such as replacement, repair, price reduction, or refund.

Exchanges

If you would prefer a different item, size, or color, please contact support. Where a direct exchange is not possible, we may process a return and ask you to place a new order.